Privacy Policy

At Travel Soley, your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, book tours, or interact with us in any way. By accessing our services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of personal data:

  • Personal Identification Information – Full name, email address, phone number, billing address, and payment details.

  • Travel Preferences – Destination choices, special requirements, dietary restrictions, or accessibility needs.

  • Technical Data – IP address, browser type, device information, and browsing patterns on our website.

  • Communication Data – Messages, inquiries, and feedback shared through our website, email, or customer service channels.

2. How We Use Your Information

Your data is collected to enhance your travel experience and ensure smooth operations. Specifically, we use it to:

  • Process bookings, reservations, and payments.

  • Provide customer support and respond to inquiries.

  • Send booking confirmations, travel updates, and promotional offers (where consent is given).

  • Improve website functionality and personalize your browsing experience.

  • Comply with legal, tax, and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal data. However, we may share information with:

  • Service Providers – Hotels, airlines, transport companies, and local tour operators to fulfill your booking.

  • Payment Processors – To securely handle transactions.

  • Regulatory Authorities – When required by law, court order, or government request.

All partners and third parties we work with are required to handle your data responsibly and in compliance with data protection laws.

4. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once no longer required, your information will be securely deleted or anonymized.

5. Data Protection & Security

We implement strong security measures to safeguard your information, including:

  • Encrypted payment gateways.

  • Secure servers and firewalls.

  • Restricted employee access to personal data.

However, no system can guarantee 100% security, and we encourage you to also take precautions when sharing personal information online.

6. Your Rights

As a customer, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to your data.

  • Request deletion of your personal data (subject to legal or contractual restrictions).

  • Opt-out of marketing communications at any time.

7. Cookies & Tracking Technologies

Travel Soley uses cookies to improve website performance, enhance navigation, and personalize your browsing experience. Cookies may track preferences, visited pages, and session activity. You can manage or disable cookies through your browser settings.

8. Third-Party Links

Our website may include links to external sites. Please note that we are not responsible for the privacy practices or content of third-party websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with the updated date. We encourage you to review this page regularly.